Best Utility Management Systems in the UK - Page 3

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Nutiliti is a comprehensive utility management software that streamlines the way property managers and owners oversee utilities for both single-family and multifamily residences by consolidating tasks such as utility activations, billing, monitoring, and reconciliation into a single, user-friendly platform. This innovative system automates the process of utility service requests for essential services like electricity, water, gas, and more, while efficiently managing activations and deactivations to minimize vacancy periods and expedite the turnover of units. Furthermore, it offers full-service bill management, which includes retrieving, processing, auditing, and settling provider invoices, along with supporting precise tenant chargebacks via direct billing and collections, ensuring that billing history remains transparent and easily accessible. Nutiliti enhances operational efficiency with proactive bill monitoring and issue detection, seamless accounting reconciliation, and versatile integration possibilities through a flexible external REST API that provides real-time data visibility and customizable endpoints. In addition to these features, users benefit from dedicated, same-day responsive support provided by knowledgeable account managers, ensuring that any inquiries or issues are addressed promptly. With Nutiliti, property management becomes significantly more efficient, allowing investors to focus on maximizing their property potential.