Best Customer Service Software for Mid Size Business - Page 21

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

Simplify, accelerate, and enhance external training with Trakstar Learn, a trusted online training platform utilized by some of the largest companies worldwide. This software empowers organizations from various sectors to effectively provide and expand training for contractors, resellers, franchisees, agents, and other vital business collaborators. Implementing employee training throughout an organization presents a distinct array of obstacles. Coordinating in-person training sessions can often prove challenging and costly. With the Trakstar Learn LMS, you can alleviate the burdens of employee training, allowing you to devote more attention to what truly matters. Your workforce will benefit from improved information retention by engaging in training at their own pace within an intuitive online environment. Furthermore, mobile access enables employees to conveniently interact with learning materials from your corporate LMS, ensuring they can keep learning even while on the move. This flexibility not only enhances engagement but also helps to foster a culture of continuous improvement within your organization.

Insight Salon & Spa Software helps you overcome the challenges of your spa and salon operations and grow your business. Insight Salon and Spa Software helps business owners to simplify their day and provide exceptional customer service. Insight offers many tools to help with appointment booking, client management and staff management, as well as marketing, reporting, payroll, inventory management, point of sale (POS), loyalty points, consent forms, and many other tasks. Your clients can book appointments online 24/7/365 and your staff have full access to their schedules and appointments using our mobile apps for Android and iOS devices.

Artichoke serves as a comprehensive solution for individual entrepreneurs and small teams comprising no more than 10 people. This platform integrates all crucial tools necessary for streamlining appointment-focused enterprises, which encompass functionalities like online scheduling, automated appointment reminders, and tracking of both income and expenses. Additionally, it offers credit card processing and features for documenting client progress and reminders. Beyond these essentials, Artichoke includes a variety of features designed to help expand your business, such as email marketing tools, referral systems, customer review management, and options for gift cards. By providing these combined capabilities, Artichoke aims to enhance efficiency and growth for small business owners.

Transform your document-dependent tasks from a burdensome chore to a powerful source for growth and positive impact. Transform document-dependent tasks from unsecure, burdensome and manual busywork into a powerful source of positive impact and growth for organizations of any size and across many industries. Revver, formerly eFileCabinet, is an advanced document management system that will help you achieve business zen. Revver is a platform that combines many tools, including workflow automation and advanced search, as well as integrations with other business tools. These powerful features are designed to help businesses keep their heads above the influx of paper documents, and eliminate the chaos created by scattered digital assets.

Bizstim is a cloud-based business management software solution for small and medium-sized businesses. This software is a great tool for companies that need to schedule, remind, bill, billing, accounting and sales management. Bizstim clients often see a 4x-8x return on their investment within the first month. Our CRM software can make you money! We'll show how to make money by giving you a call or by giving you a free trial of our software. Visit our website to find out more or call our toll-free number to have a conversation.

Elevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features. Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service. Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business. Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.

Create your own question and answer platform swiftly with Answerbase. This robust online solution is designed for knowledge sharing across community forums, customer service, and online retail. By utilizing Answerbase, organizations can empower their users to inquire about topics, obtain responses, and uncover pertinent information regarding various products and services. The platform encompasses a diverse array of features such as Q&A widgets, builders for these widgets, content oversight and management tools, as well as categorization, tagging, and analytical insights, among others. With its extensive functionality, Answerbase is ideal for enhancing user engagement and satisfaction.

Spotler CRM, formerly Really Simple Systems, is a powerful CRM system designed for teams that are growing and working in B2B. Spotler CRM gives your sales team everything they need to manage prospects, customers and sales without letting technology dictate their strategy. The CRM system is also equipped with integrated email marketing modules and customer service desks and can be accessed anywhere from desktops, tablets, and smartphones. The CRM is designed to be easy to set-up and easy to use. This allows you to train your staff in minutes so that you can focus on growing your business.

Minimize no-show rates and enhance response rates using Appointment Reminder, an automated SMS notification system. This tool enables users to seamlessly connect with their current booking calendars, including Outlook, iCalendar, and Google Calendar. With Appointment Reminder, users can automate reminders for appointments through both email and SMS formats. Additionally, the system offers extensive customization options, allowing users to set the number of reminders, choose the delivery method, adjust the timing for sending notifications, and much more. By implementing this system, businesses can significantly improve client engagement and reduce missed appointments.

Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

Remote Utilities is a versatile remote desktop solution suitable for business and home use. View and control the remote computer as if you were sitting right in front of it. For business users, Remote Utilities serves as a command center, maintaining IT infrastructure efficiently. It consolidates all PCs into a list for easy access, monitoring, and management. It is instrumental for optimizing inventory management, eliminating the need for physical access to remote PCs, allowing secure connections to office computers from home or while traveling, ensuring instant access to files, databases, and software. Helpdesk providers will find the firewall bypass feature beneficial, allowing connections to remote PCs without installation and administrative privileges, even with firewalls and NAT services. Customize the Agent with your branding before deployment to clients. This ensures that technical support specialists can assist clients regardless of their computer literacy or network configuration.

Modernize IT Services with Microsoft-centric. Infused with the same digital DNA as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365. Designed for Microsoft Customers, Partners and MSPs by a Microsoft Partner, ServiceTeam ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you. ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth by keeping your customers more than satisfied.

GnomGuru is an appointment-scheduling app for entrepreneurs and small businesses (1-15 employees). It is simple and straightforward and helps you manage your schedule, make online bookings, and keep track of your expenses and revenue. All customer information is tracked. This includes all customer information, including contact management, database, business meetings, materials, services, and products the customer has used in the past. Sub-accounts include appointment book, scheduler, reminder and limited access to the customer database.

Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

SUMO Scheduler is an all-in-one customer engagement platform that automates and simplifies meeting and event scheduling. Our products, SUMO1 and SUMO for Salesforce are advanced scheduling platforms designed to enhance productivity and streamline meeting management across various industries. SUMO1 Features: - Self-Service Scheduling: Book meetings based on real-time availability and prevent double-bookings. - Integration: Connects with major calendar & web conferencing tools (Outlook, Office365, Google Calendar, Zoom, etc.) and CRMs. SUMO for Salesforce: - Native Integration: Compatible with all Salesforce Cloud & marketing solutions. - Bank-Grade Data Security: Fully protected data within your Salesforce org. Benefits: - Save your time, keep calendars organized, and enhance productivity. - Eliminate scheduling conflicts. No more double-booking. - Effortlessly coordinate meetings across time zones. - Ensure maximum participation with automated reminders. - Impress your clients with a professional booking experience. SUMO1 and SUMO for Salesforce deliver comprehensive solutions to optimize scheduling and boost efficiency across your organization.

COZYROC's SSIS+ suite includes 270+ Data integration adapters, ETL components and tasks for developing ETL solutions with MS SQL Server Integration Services.

Axelor is an Open Source ERP, CRM, and BPM that can be easily customized. It includes more than twenty business applications. You will enjoy a modern design and intuitive navigation. Axelor is a new management solution that combines simplicity, efficiency, and ease of use. Axelor offers unparalleled flexibility and a new way to manage your business. Using the integrated BPM you can adapt in real-time, with very few configurations and very few custom development your application to business change.

BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.

HoduCC is a consolidated and comprehensive contact center software. It is the best call center software for all types of call centers. HoduSoft is a leading provider of Voice over Internet Protocol (VoIP), solutions around the world. This contact center software provides intelligence, security, advanced features, and is highly recommended by customers. HoduCC was designed to build user loyalty and meet customers' expectations. HoduCC allows customer service teams to provide personalized, productive phone support in an omnichannel customer experience. Hodusoft is a call center software that helps grow call centers to solve customer issues faster, improve call support operations and provide excellent customer service. HoduCC is a call center software that can be used by both corporate and end-users. It offers a user-friendly interface and can easily adapt to the changing needs of support and sales teams.

Whether you're new to App Store Marketing (ASO & ASA) or have advanced experience in app marketing, finding the optimal strategy for driving growth for your applications is likely a top priority. With App Radar's innovative app growth platform, you can: - Examine the methods through which users find your app. - Utilize AI to refine your keyword selections for maximum impact. - Effortlessly modify your store listing directly through App Radar. - Perform thorough analyses of your competitors' apps. - Receive AI-generated summaries of reviews for any app. - Reduce the time spent on ASO by up to 90%. - Allow our experts to manage your ASO & ASA efforts, alleviating your workload. - Implement tailored strategies to guarantee performance. - Leverage our expertise within your own team. Elevate your apps and games with our efficient and intuitive app growth solutions! Gain actionable insights to enhance your ROI and strategic planning. Transform your concept into a thriving success story with the assistance of App Radar! Additionally, our platform is designed to adapt to your unique needs, ensuring that you stay ahead in the competitive app market.

Asset Infinity is a leading asset management and tracking software widely used by many brands in various industries. It is asset tracking and management software that is hosted on Microsoft Azure Cloud Services. 99.9% uptime guarantee. Asset Infinity facilitates you with Asset Tracking, Inventory Management, Preventive Maintenance, Complaints/Ticketing/Breakdown Maintenance or Incident Management, Depreciation Management, Resource Allocation Management, and User Management to replace old spreadsheets with a new experience of customized software. Asset Infinity makes it easier to track assets. Asset Infinity uses barcodes, RFID and NFC and geographical location to leave a trail and streamline auditing.

CRMdesk is a web-based help desk software that automates customer support and knowledgebase management. CRMdesk is a hosted solution that allows you to monitor and analyze all your customer requests from one central location. It is cost-effective and easy to use. CRMdesk can support unlimited customers and can be seamlessly integrated with a company’s website.