Best Web-Based Communications Software of 2026 - Page 53

Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love. Key features include: Five second testing: Quickly evaluate landing page effectiveness with brief user exposure. First click testing: Assess navigation efficiency by tracking user clicks. Surveys: Gather feedback from target customers for validation. Navigation testing: Optimize user flows through task completion assessments. Prototype testing with Figma: See how users navigate interactive Figma prototypes at every stage of the design process. Card sorting: Open and closed methods to organize and label content intuitively for your audience. Tree test: Refines I.A for user navigation, ensuring easy access to needed information. Preference testing: Understands audience preferences through choice-based questions. Participant recruitment: Enables testing with own users or via a panel with over 690,000 people across 120+ countries and with 35+ demographics. Interviews: Streamlines the entire interview process, from planning to transcription. Recordings: Capture your participants' audio, screen, and/or camera during unmoderated testing. Live website testing: Discover exactly where and why users struggle as they complete key tasks on live websites Spaces and Wallets: Organize research by team or project while managing budget allocation in one place.

phone.systems™ offers an advanced, cloud-based virtual phone system that liberates users from the constraints of conventional telephony, enabling effortless global connectivity. With no need for special hardware or software purchases, this system is designed to integrate smoothly with any service provider. This versatile virtual phone solution boasts a wide array of features, including voice menus, voicemail-to-email, conferencing capabilities, time and caller routing, and internal extensions, among others. Its distinctive, user-friendly management interface employs a drag-and-drop approach, allowing users to activate voice configurations instantly as they are visually arranged, ensuring immediate access to the voice system. Furthermore, users can conveniently manage and configure the system from any web browser, ensuring flexibility and ease of use. Overall, phone.systems™ makes communication more efficient and adaptable for both individuals and businesses alike.

HoduPBX is the best solution for business communication. HoduPBX's unique user interface and optimal user experience allow businesses to communicate efficiently with their end users. This software provides unparalleled connectivity in an office environment and remote locations, making communication seamless. HoduPBX empowers agents' work management with multitasking capabilities and efficiency. Our IP PBX software is a great choice for business communications. It supports 1000+ concurrent calls and has 10,000 extensions. HoduPBX IP PBX Software offers various sophisticated features such as Add-on Modules, Reseller Module, SIP Trunking, Queue Pro, Voice Transcription, and Webphone. It also offers white label features across IOS, Android, Chrome Extension, Windows, Mac, Linux, and ZohoPhonebridge Plugin.

Ultradox empowers you to streamline monotonous tasks and develop custom business applications independently, eliminating the need for a developer team. Its innovative integration of workflow and templating capabilities enables the combination, dispatch, and printing of documents, as well as the creation of websites and automated response emails within your processes. Beyond background automations, such as the generation and distribution of weekly reports, you have the ability to design interactive applications that facilitate user engagement, including approval workflows. You can seamlessly share your applications with users or colleagues via Google Drive. The applications you publish adhere to material design standards, ensuring compatibility across both desktop and mobile platforms. Ultradox is designed for individuals, regardless of their coding expertise, to build applications, showcasing the remarkable creations of those with no programming background. This platform not only democratizes app development but also inspires creativity among its users, revealing the potential of innovation that lies within everyone.

UbiCast, founded in 2007, is the European leader for video learning solutions. Our mission is improving learning and communication through video that is engaging, collaborative, and durable. Nudgis is a private video platform that can be customised by teachers. It allows them to record, store, and stream interactive, impactful video content. Nudgis' engaging sidebar is the ideal tool to capture students' attention, and enhance their learning experience. Teachers can enrich videos with quizzes and polls using our time-based annotations. Students can learn and review course material at their own pace, either before, after, or in place of traditional classes. Teachers can use data and insights to make learning more effective. They can ensure that the content is appropriate and understood. This allows for a more tailored experience, which is open to feedback.

Enhance the digital experience of your physical store with Facelet, which improves service quality, optimizes customer engagement, boosts sales, and elevates brand awareness. Transform your iPad into a digital kiosk to discover innovative methods for interacting with customers, showcasing your brand, offering automated self-service solutions, and executing successful omnichannel strategies. Clearly present all the benefits of your products by including comprehensive product information. Keep your customers and visitors updated on present and future events and promotions. Integrate all your sales platforms into a cohesive in-store experience that resonates with customers. Draw in clients at third-party and pop-up venues while facilitating purchases from your online inventory. Effectively highlight any products and services you offer, including those exclusively available for online ordering. Increase your team’s productivity by equipping them with tablets as versatile tools for service and sales, ultimately fostering a more dynamic shopping environment. By leveraging these technologies, you can create a more engaging customer journey that not only meets but exceeds expectations.

Enhance your market research efforts by utilizing Auris, an AI-driven platform for consumer insights. Leveraging advanced deep learning models, Auris processes streaming data to deliver critical insights that are significantly more extensive in sample size, providing real-time information at a fraction of the traditional costs. The platform harnesses alternative data sources, including consumer conversations, feedback, and reviews, which require refinement to eliminate noise and enrich various attributes. Auris facilitates this cleaning process, enabling you to gain valuable insights quickly and in the format that suits your needs. Trust Auris to strengthen your marketing strategy and execution by capturing the essence of what matters to you—your brand, your product, and your interests. This encompasses a wide array of sources such as social media, review platforms, news feeds, influential blogs, and even insights about your competitors! With the power of Artificial Intelligence and Neuro-Linguistic Programming at your disposal, you can effectively transform this raw data into structured information that drives decision-making and enhances your competitive edge. Embrace this innovative approach to market research and watch your strategies flourish.

Create impactful online surveys in just a few moments with a user-friendly survey builder. With Survey Expression, you can craft intelligent and visually appealing surveys through our online platform. Access advanced functionalities effortlessly with a simple click. You can gather responses by sending invitations via email or by embedding a link to your survey on any webpage. Survey Expression provides a diverse array of data collection methods that allow you to swiftly obtain feedback from your target audience. Monitor your results as they come in real-time through our reporting tools, which facilitate the summarization and analysis of your data. Dive deep into specific answers, and if you wish to analyze your data offline, you can easily export it for use in programs like Excel or SPSS. Survey Expression operates from a secure server, with our software infrastructure regularly updated to incorporate the latest security enhancements. Furthermore, our system is constantly monitored to ensure it remains operational for at least 99% of the time, giving you peace of mind while conducting your surveys. Overall, Survey Expression combines ease of use with robust security features to deliver an exceptional surveying experience.

Easily Reach Your Customers with Just a Few Clicks. Our Text Blast Service Offers a Simple and Cost-Effective Way to Deliver Your Message to Customers. SMS Marketing has consistently shown to provide higher returns on investment for retailers. With ExpressText, you can swiftly and effortlessly inform your customers about limited-time in-store promotions and events. For instance, you might send a text blast to all your subscribed customers, offering them 25% off their next visit. There are numerous ways to leverage SMS Marketing, such as extending invitations for exclusive one-day-only sales, alerting all subscribed customers about special online deals, announcing free shipping days, introducing new brands or products, promoting end-of-season sales events, and distributing mobile coupons. Effectively reaching customers with varying weekend plans can be challenging, but if you present them with a compelling offer ahead of your competitors, you can significantly increase your chances of attracting their attention. Furthermore, timely communication can foster customer loyalty and drive repeat business.

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

Ginlo simplifies and enhances the process of maintaining connections while prioritizing safety like never before. It caters to a diverse range of users including employees, clients, patients, and students. With features that ensure GDPR compliance and robust encryption, your data remains secure even if your device is misplaced or stolen. It also offers centralized user management and improved defenses against malware threats. For those focused on safeguarding privacy and sensitive information, ginlo provides tailored solutions with both ginlo Business and ginlo Private. You can collaborate on sensitive documents while ensuring they are shared securely, exemplifying the capabilities of ginlo Business in conjunction with ginlo Data. Whether you are handling confidential planning materials, conducting due diligence, or managing other highly sensitive data, you can now access everything from one convenient source. Consolidate your business communications in a single platform and elevate the security of your digital interactions with ginlo Business Messenger—an optimal choice for any organization, be it a business, community group, medical facility, educational institution, or childcare service. This comprehensive approach not only enhances communication but also establishes a new standard for data protection.

All-in-One Communication Platform For Hotels Our cutting-edge AI-powered Chat Booking Assistant will increase your customer satisfaction and direct bookings. It is a one-stop platform that can handle all your communication channels.

Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.

VoIP Detective is the most user-friendly Cisco Call Manager reporting tool. VoIP Detective is available in both a free and a paid version. It allows you to view calls to and fro extensions on your CUCM cluster as well as to perform detailed troubleshooting. VoIP Detective is a simple interface that allows you to send call information to Cisco Call Manager. VoIP Detective free and Pro can be quickly installed as virtual machines - it takes less than 30 minutes to get up and running.

Flow-e serves as a sophisticated visualization tool that enhances your Outlook inbox experience. It integrates a sleek Kanban-style workflow, incorporating principles from Inbox Zero and the Getting Things Done (GTD) methodology. By utilizing Flow-e, you can forgo the necessity of additional task management software, effectively converting your inbox into a comprehensive To Do application. Many users have called Flow-e innovative, revolutionary, and outstanding, among other accolades. This tool acts solely as a visual overlay on your existing inbox, ensuring that your data remains intact and secure. Flow-e processes your inbox in real-time without retaining any email content on our servers. Tailored for team leaders, Flow-e not only helps you achieve Inbox Zero but also elevates your productivity by transforming your Outlook mailbox into a dynamic visual taskboard. You can now oversee personal tasks and emails through a streamlined visual workflow that aligns with your specific processes. Additionally, your daily agenda is presented in an easy-to-read timeline format, making it effortless to schedule meetings and set reminders directly from your inbox with just a single click. Ultimately, Flow-e revolutionizes how you manage tasks and communications, enhancing both efficiency and organization.

Cloud-based software that schedules and streams interactive broadcasts. It also gets you more engagement than regular videos. LiveReacting allows you to upload prerecorded video to schedule live streaming to YouTube and Facebook.

In an effort to simplify the cumbersome task of transferring emails from Outlook into your CRM, document management system, or ERP without cluttering your desktop, we developed DragDrop for Outlook. This innovative Outlook add-in seamlessly integrates with your Outlook Desktop Client, enabling drag-and-drop functionality without any complex setup for the user. As businesses transition to Office 365 / Microsoft 365 and begin utilizing Outlook on the Web, often referred to as OWA or Outlook Online, we implemented a similar drag-and-drop process that allows users to effortlessly transfer emails or attachments from Outlook on the Web to another browser, their desktop, file explorer, or any application that accepts file drops. Now, moving emails and attachments directly from Outlook to various destinations has never been easier, providing a streamlined solution for busy professionals. Simply install DragDrop for Outlook and experience the convenience of drag-and-drop functionality!

MessageDesk enables seamless communication for you and your team with contacts, customers, and clients, facilitating appointments, scheduling, payments, alerts, and daily tasks. Are you prepared to enhance your daily operations? Discover how utilizing business text messaging can help you initiate and sustain more dialogues, efficiently fill your schedule, and ensure timely payments. You can send and receive both SMS and MMS messages for a variety of purposes, ranging from individual chats to large-scale SMS marketing campaigns. Easily set up a new 10-digit phone number complete with a local area code or activate text messaging on your existing business line. By utilizing contact groups and web forms, you can initiate and oversee more conversations effortlessly. Quickly add contacts to form groups or use advanced filtering to automatically categorize contacts based on their details. Expand your contact list and initiate additional conversations with web forms that generate bookings, referrals, and appointments, ultimately leading to improved business outcomes. This versatile platform adapts to your needs, ensuring that you stay connected and organized in a fast-paced environment.

Deliver the appropriate message at the optimal moment to engage your audience effectively, market to them strategically across web, mobile, and email platforms, and increase your revenue. With one comprehensive platform for all your subscriber communications, you can reach the right subscribers with your offers at the precise time, regardless of their location or device. Utilizing advanced machine learning technology, our platform anticipates the best content offers and delivery times, continuously adapting to enhance subscriber lifetime value. Every business faces distinct marketing challenges, and Pushnami is here to assist you in achieving your unique business objectives. Discover how our innovative solutions can transform your marketing strategy and drive success.

Utilize Gmail to send bulk emails that land in the primary inbox instead of the promotions tab or spam folder, and monitor your campaign's performance in real-time through Google Sheets. Stop the tedious process of sending emails one by one; instead, streamline your efforts by launching mail merge campaigns directly from Gmail using Yet Another Mail Merge (YAMM). Begin by setting up a Google Sheet containing your mailing list, with the option to automatically import contacts from Google Contacts for convenience. After selecting an email template, draft your message by writing the content and subject line, adding personal touches, and saving your work. Then, return to Google Sheets, activate Yet Another Mail Merge, and dispatch your emails. You will have the ability to track critical metrics such as open rates, click-throughs, replies, and bounces, providing insight into future outreach strategies. This method allows you to effectively send tailored email campaigns through Gmail, utilizing saved templates as needed. Ultimately, personalize your subject lines, email content, hyperlinks, images, and attachments to ensure your communications are as engaging and persuasive as possible. By following these steps, you can enhance your email marketing efforts significantly.

Transform guest feedback into actionable insights that boost your revenue. Discover the sentiments of your on- and off-premises customers, swiftly address any concerns, increase your 5-star ratings, and simplify the process of gaining insights and enhancing customer retention. Collect valuable customer data across all your locations, regardless of the interaction method—be it third-party delivery or online orders. Measure satisfaction with an efficiency that surpasses traditional methods by 18 times. With Ovation’s customer chat platform, your team can quickly engage with guests to address their issues and win them back in real-time. Foster customer delight through prompt communication, proving to be 16 times more effective in managing conversations than relying on online reviews. Utilize our advanced machine learning algorithms to pinpoint areas for improvement both on-site and off-site. Additionally, gain a deeper understanding of individual customer preferences, allowing your marketing team to tailor strategies based on specific behavioral traits and enhance overall engagement. This holistic approach not only improves customer satisfaction but also drives loyalty and long-term revenue growth.

In 2013, Flowroute emerged as the pioneering software-centric carrier, introducing the Flowroute HyperNetwork™ to meet the rigorous demands of carrier-grade services while leveraging the flexibility, automation, and scalable nature of cloud technology. The Flowroute SIP Trunking solution allows for seamless integration with existing PBX systems or analog/digital telephone adapters in just a few steps. Customers enjoy the freedom to adjust their call capacity as needed, paying solely for the minutes they consume, which means there are no limits on concurrent calls with Flowroute’s inbound SIP trunking. This eliminates the hassle of capacity planning, as the system automatically generates new instances to accommodate increasing call volumes, ensuring that voice services can expand effortlessly. Additionally, Flowroute optimizes outbound call audio transmission through the most efficient routing path available, enhancing call quality while reducing costs for both local and international calls. Overall, Flowroute's innovative solutions provide unparalleled flexibility and efficiency in telecommunications services.

A Live Video Commerce enabler, Channelize.io enables E-Commerce Brands to offer live shopping experiences on their websites and mobile apps. Our Platform can be easily integrated within existing websites and apps with Pre-built integrations for Shopify, WooCommerce, Magento, PrestaShop, Wix, and more, and via our API, SDKs, and UI Kits. Channelize.io Livestream Shopping Platform gives brands the opportunity to leverage the power of Live Selling and Real-time Buyer Engagement to Boost Sales and Enhance their Brand Perception by connecting better with their Buyers and Showcasing their products. This ultimately leads to Informed, Trusted, and Accelerated Purchases by buyers. Our Platform includes three components: Buyer Interfaces: For Buyers to Engage & Shop from in Real-time Production Dashboard: For Brand Admins to Create & Manage Shopping Shows Host Apps + RTMP Support: Enables Hosts / Influencers / KOLs / Brand Employees / Anyone you choose as Host for each show to go live and run that Live Shopping Show effectively. Please Book a Demo with us to see our Platform in action.

Offer your technologically inclined clients a comprehensive suite of mobile solutions, encompassing everything from Bulk SMS Services and Voice Call Solutions to 2 Way SMS and Miss Call options, along with additional features like Survey SMS and the ability to send attachments via SMS. Enhance your business by rebranding our SMPP, API, and Web Interface Solutions, allowing you to personalize logo, favicon, and theme colors to suit your style while maximizing the benefits of our Bulk SMS, Longcode, and Voice Call White Label Solutions. In an increasingly digital world, prioritizing data security is essential, especially when engaging with third-party applications; that's why we provide SMS Message Encryption as an optional safeguard for our banking and corporate clients, ensuring that messages can only be accessed with a private encryption secret key shared exclusively with authorized users. Leverage our transactional SMS solutions to deliver timely alerts and notifications to your customers, fostering better communication and service. By integrating these advanced features, you not only enhance customer satisfaction but also strengthen your brand's reliability in the eyes of your users.

Experience secure and private email, calendars, and additional features, all at no cost and utilizing Free & Open Source Software (FOSS). We prioritize open standards and formats for every aspect of storage and communication, ensuring no vendor lock-in occurs. Your data is kept secure under Swiss jurisdiction, and will never be shared with third parties without your explicit permission. Our services comply with GDPR, HIPAA, and PCI regulations, and are built with security as a top priority from the very beginning. We offer perfect forward secrecy (PFS) and provide end-to-end encryption options, with no back doors present. Our comprehensive documentation addresses many commonly asked questions and more. If you're in search of an immediate answer or a swift solution, our Knowledgebase is an excellent resource. For any inquiries or issues that remain unresolved in the documentation, you can always reach out to our support team for assistance. We are committed to ensuring your experience is both safe and satisfactory.